Terms and policies

Deleting your Riley account

We're sorry to see you go. Here's how to delete your account and what happens after you do. If something isn't working for you, let us know at support@getriley.ai first. We may be able to fix it.

Want a copy of your data first?

Email support@getriley.ai before you delete your account and we'll send you an export of your data.

Two ways to delete your account

In the app. Open Riley, go to Settings, then Privacy & account, then Delete account, and follow the steps.

By email. Send an email to support@getriley.ai from the email address on your account, with the subject "Delete my account". We may ask you to confirm the request, just to make sure it's really you.

What happens next

We close your account, Riley stops all activity for it, and you're signed out on every device.

Within 30 days, we generally delete your information or remove anything that identifies you.

We keep a small number of records where we need to, such as records of requests, payments, consents and opt-outs, and information we need for legal, security or dispute purposes. Our Service Privacy Policy explains this in more detail.

Your subscription

Deleting your account also cancels your subscription. Payments you've already made aren't refunded. If you're on an annual plan paid in installments, the remaining installments for that year are still due.

Not a Riley customer?

If a real estate agent used Riley to contact you and you'd like your information removed, you can ask that agent or email us at privacy@getriley.ai. We'll help.